ISO 9001 Certified OEM & ODM Service Global Shipping to 50+ Countries Since 2007 · Hangzhou, China EN 13236 Standard 24/7 Technical Support ISO 9001 Certified OEM & ODM Service Global Shipping to 50+ Countries Since 2007 · Hangzhou, China EN 13236 Standard 24/7 Technical Support
Our Services

From concept to global delivery.

Six services, one factory. Everything below is done in-house at our Hangzhou plant and handled by the same team from your first drawing to the customs documents — no brokers, no hand-offs.

01 · Custom Engineering 02 · OEM / ODM 03 · Quality Control 04 · Logistics 05 · Support 06 · Warranty
01

Custom Engineering

Send us your drawing, a sample, or just the material you need to cut. Our engineers match the segment formula, bond hardness and steel core to your application and return a 3D CAD prototype within 72 hours. Trial batches are run and cut-tested before any mass production begins.

  • 3D CAD in 72 h
  • Segment formula per material
  • Trial batch before production
02

OEM / ODM Branding

Your logo laser-marked or silk printed on the blade, your artwork on the packaging. Blister cards, colour boxes, barcodes and market-specific labels are all printed in-house, with private-label orders starting from 500 pieces.

  • Logo laser marking & silk printing
  • Custom packaging & barcode
  • MOQ from 500 pcs
03

Multiple-Stage Quality Control

Quality is checked at every stage, not just at the door: incoming diamond and steel inspection, in-process checks at pressing, sintering, welding and grinding, then a final release covering runout, balance, weld shear strength and a full-RPM safety run to EN 13236. Batch QC reports are available with every shipment.

  • Incoming · in-process · final
  • EN 13236 safety run
  • Batch QC report
04

Global Logistics

EXW, FOB, CFR, CIF and DDP from Ningbo and Shanghai ports — sea, air or rail. We plan the container loading, photograph every load and issue the complete document set: commercial invoice, packing list, bill of lading, certificate of origin and insurance.

  • EXW – DDP
  • Sea · air · rail
  • Full customs documents
05

24/7 Technical Support

Live engineers on WhatsApp and email — not a call centre. Send us your machine, material and problem, and we come back with cutting parameters, RPM and feed advice, or a replacement recommendation. We solve cutting problems, not just ship tools.

  • WhatsApp & email
  • Cutting-parameter advice
  • Engineer-to-engineer
06

1-Year Warranty

Every EXTRACUT blade is covered for 12 months from the date the goods arrive at your destination port. If a blade fails under normal, intended use — diamond segments chipping or breaking off, teeth breaking, or the blade body cracking — we add the free replacement quantity to your next order, matching the failed model and specification.

Covered

  • Segments chipping or breaking off the core under normal cutting
  • Broken or missing teeth on TCT and hole-saw products
  • Blade body cracks at the weld line or gullet
  • Weld failure between segment and steel core

Not Covered — Improper Use

  • Running above the marked maximum RPM, or on a damaged / misaligned arbor
  • Cutting material outside the blade's rated application (e.g. a granite blade on steel)
  • Dry-cutting with blades rated for wet use only
  • Normal segment wear, or blades modified / re-tipped by a third party

How to Claim

  1. Photograph or film the failed blade together with its laser-marked batch number.
  2. Email the evidence plus your machine and material details to info@extra-cut.com.
  3. Our engineers verify the claim within 3 working days.
  4. The free replacement quantity is confirmed on your proforma and ships with your next order.

Tell us what you're cutting.

Send a drawing, a photo of the material, or your current tool's part number — an engineer replies with a specification and a quote, usually within one working day.